Refund & Cancellation Policy
Last updated: July 12, 2026
We want you to be fully satisfied with PreloadApps. If PreloadApps does not work well for you, or if you are not happy with your purchase, you can request a refund within 15 days of purchase.
1. Free Trial
PreloadApps includes a 15-day fully functional free trial. We recommend using the trial to test compatibility with your Windows system, apps, folders, websites, and startup workflow before purchasing.
2. 15-Day Refund Policy
We offer a 15-day refund period after purchase.
If you are not satisfied with PreloadApps for any reason, you may request a refund within 15 days from the date of purchase. No detailed explanation is required, though feedback is appreciated because it helps us improve the software.
3. How to Request a Refund
To request a refund, contact us at:
Please include:
- The email address used during purchase
- Your license key, if available
- Your transaction ID or payment receipt, if available
We will review the request and process eligible refunds as quickly as possible.
4. Paddle Payments
International payments may be processed by Paddle. Paddle may act as the Merchant of Record for international purchases.
For purchases processed by Paddle, refunds may be processed through Paddle and returned to the original payment method used during checkout. Refund processing times may vary depending on Paddle, your bank, card provider, or payment method.
5. Razorpay / Indian Payments
Indian payments may be processed through Razorpay or another supported Indian payment provider.
For purchases processed through Razorpay or other Indian payment providers, eligible refunds will be processed through the original payment method where possible.
6. Refund Conditions
Refund requests must be submitted within 15 days of purchase.
After a refund is issued, the related PreloadApps license may be deactivated and may no longer work.
Refunds are generally returned to the original payment method used during purchase.
We reserve the right to refuse repeated or abusive refund requests, fraudulent purchases, chargeback abuse, or requests made after the 15-day refund period.
7. Duplicate or Accidental Purchases
If you accidentally purchase more than one license, or if you believe you were charged in error, contact us at support@preloadapps.com.
We will review the payment and issue a refund where appropriate.
8. Technical Issues
If you experience a technical issue, please contact us at support@preloadapps.com. We will try to help you resolve the issue.
If the issue cannot be resolved, you may still request a refund within the 15-day refund period.
9. License Cancellation
PreloadApps is sold as a one-time lifetime license. It is not a subscription and does not auto-renew.
No cancellation is required because there are no recurring charges.
10. Contact
For refund, payment, or license questions, contact us at: